Internet dropping out, slow, or not connecting at all? We diagnose and repair NBN faults across Sydney — lead-in cable issues, internal wiring faults, and NTD problems — using professional test equipment, not guesswork.
When your internet drops out or stops working, the fault could be inside your property (internal wiring, NTD, router) or in the network itself (the lead-in cable, the street infrastructure, or an ISP-side issue). As ACMA registered cablers, we test from your router back through your internal wiring and lead-in cable to pinpoint exactly where the fault sits.
If the fault is on your side, we fix it on the spot where possible — a damaged lead-in cable, a faulty wall socket, or an internal wiring issue. If the fault is in the network itself, we give you clear, documented test results so you have real evidence when you escalate to your ISP or NBN Co — instead of a verbal account of what a call centre told you.
Remote line tests often show "no fault found" even when there's a real physical problem — a degraded lead-in cable, a loose connection, or internal wiring damage simply isn't visible to a remote diagnostic.
We test on-site with proper equipment, not a remote check, so we can find faults that don't show up any other way. If the issue turns out to be network-side rather than something we can fix, we tell you plainly and give you what you need to push it further.
The goal is simple: find the actual fault, fix what we can, and be straight with you about what we can't.
Note on network-side faults: If your fault is confirmed to be in the NBN network or your ISP's infrastructure, that's outside what a private cabler can resolve directly — but we'll give you a clear written explanation of what we found to support your case.
Free quote · Same-day available · Residential & Commercial